Getting Started

RTR Basics for Getting Started

  • What are a second style and back-up size?

    When you add two dress styles to your cart for the same rental delivery date, the lower priced style will automatically discount to $32.50. We offer only one free back up size per order, so check out the customer reviews or contact a stylist if you need assistance. 

  • How does Rent the Runway work?

    There are three ways to rent: Rent for a specific date or subscribe to a membership.

    To rent for a specific date:

    1. Find It: Filter by color, length, trend and more to find the best look. We have thousands of dresses from 250+ designers.

    2. Reserve It: Choose a delivery and return date, and rent for 4 or 8 days. Add a backup size for free and you can also add a different dress for $32.50.

    3. Receive It: The dress will be delivered via UPS or courier service (available for Manhattan addresses below 125th Street) to your home, office or hotel by 8pm on your delivery date.

    4. Return It: Returns are free! Place items in the provided packaging (which includes a pre-paid label). Take the packaging to a UPS drop box or RTR store by 12pm on your rental return date. We’ll handle the dry cleaning.

    To rent through a Membership:

    1. Subscribe to RTR Unlimited: Sign up to get designer dresses, accessories, tops, skirts and more. Get 4 items on rotation and you can exchange at any time.

    2. Subscribe to our RTR Update: Sign up to receive contemporary dresses, accessories, tops, skirts and more. Get 4 items for 28 days that you can style many different ways. We handle the dry cleaning. Cancel anytime.

  • What if I accidentally stain or damage the dress?

    We understand that some wear and tear may be inevitable, and the $5 insurance fee covers minor stains and damage. (Insurance is included for Unlimited members.) However, significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.

  • Do you ship internationally?

    At this time we only ship orders within the U.S., including Hawaii and Alaska. Orders must also be returned from within the U.S.

  • Will the dresses need to be pressed upon arrival?

    We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice.

  • Does Rent the Runway charge tax on rentals and purchases?

    State and local taxes, if applicable, will be added to the sales or rental price of your order. RTR is registered to collect tax in all states and the District of Columbia. RTR determines whether sales, rental or similar taxes are applicable to an order based on tax requirements in the state and/or locality to which the order is shipped or where you pick it up. The amount of tax charged on your order will depend on factors including the type of item(s) rented or purchased and the price of the item(s) in an order. If changes are made to your order, including an updated shipping or pick-up location, or if the tax rates in the applicable jurisdictions have changed at the time of the change to the order, the tax we charge may also change. No sales tax is charged when purchasing gift cards, but rentals or purchases made through the use of  gift cards may be subject to tax.

View All

Rent the Runway Policy

  • What if the dresses I ordered don't fit?

    It can be stressful not knowing if a dress will fit... that's why we created the Love Your Look Promise. Here's how we'll make sure you absolutely love your look (we won't rest until you do!):

    Option 1: We'll help you find another dress

    If you call before 3pm, we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

    Option 2: We'll give you a credit​

    We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit. 

    To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.

     

  • Do you have a wait list for dresses?

    If the dress you've been eyeing is not currently available for your event date, keep checking back. While we do not have a wait list for styles, it may become available!

  • How much does shipping cost?

    We automatically select the correct shipping option to ensure your items arrive to you by 8pm on your rental delivery date.

    Standard: $9.95
     
    Manhattan Same Day: $9.95

    Non-Manhattan Next Day: $35

    Manhattan Saturday Delivery: $9.95

    Non-Manhattan Saturday Delivery: $35
     


    Want free shipping for the year? Click here for details on how to join PRO, our money-saving program.

  • What are Slate & Willow and Ella Carter?

    These two brands are our private labels. Slate & Willow is a feminine, playful dress and accessory line created by Rent the Runway. Ella Carter is a classic yet modern jewelry line, also created by Rent the Runway. We’ve learned what details customers love, and each season we design new collections featuring popular trends, styles and colors.

    We list a “value” for our private label items. For us, “value” is based on our cost of production of the item, such as design and materials, plus our standard markup. “Value” is not the retail price, and should not be used as a reference price point on similar items for sale. 

     

  • Can I keep or purchase a dress that I am currently renting?

    We only offer our dresses and accessories for rent at this time. Feel free to visit the Keep It Forever section of our site, which features some of our gently worn items for up to 75% off - here's the link.

    Happy shopping!

  • How do I refer a friend to RTR?

    Simply click here to send them invites to get started. When a friend you’ve invited rents via RTR Reserve and returns her first rental, you’ll receive a promotion code for $30 towards a future rental.

View All

Planning Your Rental

  • What time will my dress arrive?
  • When should I make a reservation for a dress?

    You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We also offer same-day delivery to most of Manhattan and next-day delivery everywhere else in the U.S., as long as you place your order before 3pm EST the day before you’d like your rental to arrive.

    If you live near one of our locations, you can shop same-day availability through the RTR Now section of our site.

  • Can you deliver to a hotel or another address besides my home?

    Sure! If you're shipping to a hotel, please put the hotel name in the company field and the reservation guest in the attention field. Please make sure the hotel concierge is expecting your delivery.

  • Is a signature required for delivery?

    While we do not require a signature for delivery, it is up to the carrier's discretion whether or not they feel the package is safe to leave at an address without someone available to sign for the order.

    If you are not available at your shipping address, your order could be left with a neighbor, doorman, mail room, or front desk. If these options are not available, the carrier may attempt to deliver your order on the next business day. 

  • Do you ship to P.O. boxes?

    We don’t, please enter a valid residence, company or hotel address for a successful delivery.

Buying From Clearance

Style & Fit

Finding the Perfect Dress

  • What if the dresses I order don't fit?

    If this happens, we can help. Choose one of the following options:


    Option 1: We'll help you find another dress

    If you call before 7pm EST, we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

    Option 2: We'll give you a credit​

    We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit.

    To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.

  • What are a second style and back-up size?

    When you add two dress styles to your cart for the same rental delivery date, the lower priced style will automatically discount to $32.50 for 4-day rentals and $52 for 8-day rentals. We allow one free back up size per order, so choose which of your styles you prefer to have that second option.

  • How do I keep track of the styles I like?

    See a dress or accessory you love? Click on the small heart to the right of the item. This saves your favorites so that you can easily compare and find dresses/accessories at a later date. If you want to keep track of specific looks for a special event, make a shortlist.

    A shortlist is a way of organizing your hearts by event. Want to keep track of your favorite sequined dresses for your birthday party? Click the heart next to an item you love, and you’ll be prompted to create a shortlist. Click “create new shortlist” and follow the easy instructions. Then the next time you heart something, you’ll see the option to add it to whichever shortlist you choose.

Stylist Tips & Tricks

  • What if I am having trouble with the zipper?

    Because our items undergo constant dry-cleaning, the zipper may become a bit tough to zip. If this happens, try using a bar of solid soap or a solid candle on the track, which may help you zip your dress with more ease.

  • Can I tailor my dress?
  • What undergarments and fashion solutions do you recommend?

    Find fit and measurement details on the "Size and Fit" tab of each dress page. We list recommended undergarments, and if needed, you can purchase them through our site.

    If you need additional assistance, reach out to a Stylist by emailing help@renttherunway.com.

  • Common Terms and Definitions

    Term

    Definition

    Delivery Date/ Rental Start Date

    When your dress is guaranteed to arrive. Should be 1-2 days prior to event date.

    Return Date

    When your rental needs to be shipped back via UPS

    Insurance

    $5 for dresses, $3 for accessories — covers any minor wear and tear

    Stylists

    Stylists who can help with everything from questions about fit to order adjustments.

    Free backup size

    We offer a free second size with one dress in each order to encourage the best fit.

    Backup style

    When you add two dress styles to your cart for the same rental start date,

    the lower-priced style will automatically discount to $32.50.

    Reservation

    The length of time you have your order. It can be either 4 or 8 days.

    Merchandise Credits

    RTR credits that will never expire and can be used toward anything on the site

    Shortlists

    A place for you to save your favorite dresses for specific events

  • How do I choose the perfect dress?

    If you know exactly what you want: Use our search filters to help you narrow down your choices by trend, color, body type, designer and more. Click here to get started!

    Can’t decide and need styling advice: Email a stylist. They’re experienced stylists, and have tried on all of our dresses. 

    Love a style but need more info: Find fit and measurement details on the "Size and Fit" tab of each dress page.

Maternity

  • Does RTR rent maternity clothes?

    Yes. Rent the Runway has a selection of maternity styles as well as non-maternity styles that have been tested and approved as “bump-friendly”.  If an item has the word “Maternity” in the style name, this means that it is a true maternity style.  To browse the RTR maternity collection, visit www.renttherunway.com/maternity.

  • Does RTR have a maternity subscription?

    You can access our maternity collection through any of our rental programs - RTR Reserve (4 and 8 day rentals), RTR Update, or RTR Unlimited.  All three programs are a great way to rent the latest maternity styles.  As a maternity customer, you have access to complimentary style and fit advice from our maternity specialists.  Reach out to a maternity specialist today by emailing maternity@renttherunway.com.

  • How does maternity sizing work?

    If an item has the word “Maternity” in the style name, this means that it is a true maternity style.  You can use your pre-pregnancy size in these items.  Other styles that are found within our maternity collection are not made for maternity but have certain characteristics that work for expectant women.  You should increase your size by one or two sizes, depending on your trimester and how other clothes are fitting. If you have questions about size or fit, you can reach out to our maternity specialists at maternity@renttherunway.com.

Renting For Bridal

View All

My Order

Update My Future Order

  • How can I make changes to my order?

    We want to make it as easy as possible for you to change your order. In the "Orders” section of your “My Account” page, you can see which adjustments can be made. If your order has already shipped, you can’t make any changes. Have questions? Email us and we can help.

    You can also manage your order on your iPhone. Download our app.

  • How do I cancel my order?

    You can cancel before your order has been prepped and packed. To cancel, go to the "Orders" section of your “My Account” page and follow these 2 easy steps:

    1. Click the “Cancel Shipment” button next to the shipment you’d like to cancel. A preview of your cancelled items will appear before you confirm the cancellation.
    2. Confirm the change. After you cancel, you'll receive a refund or a credit to your Rent the Runway account (see below). Please allow 3-5 business days for the reimbursement to process.

    One or more of the conditions below may apply:

    1. Any cancellations made over 30 days before your delivery date will result in a refund in the form of your original payment.
    2. Any cancellations made 30 days or fewer but more than 14 days before your delivery date will result in a credit to your Rent the Runway account. This Rent the Runway credit can be applied to any future Rent the Runway rental.
    3. Any cancellations made 14 or fewer days before your delivery date will result in a credit to your Rent the Runway account. A $9.95 cancellation fee will be deducted from that credit, for keeping the item reserved and for limiting customers from renting it. The cancellation fee will be eligible for orders that are at least $15.

    You can also manage your order on your iPhone.Download our app.

  • Where can I find my order number?

    Your order number is located under your “My Account” page (look for it on the top right side of the home page). When you get there, select "Orders" on the left side. Please reference this number if you need to email a stylist.

Have An Issue With My Order

  • What if my order is affected by Winter Storm Grayson?

    There’s a snowstorm that is hitting the East Coast on 1/4. We worked to ship out orders early, but there’s a possibility your delivery may be affected. We know your event is important and we have options.

    The storm may delay orders scheduled for delivery on 1/4 or 1/5. Weather conditions will primarily affect deliveries in the Mid-Atlantic and Northeast.

    Is your order affected?

    Please be sure to monitor your order status via your tracking number.

    When is your event?

    If you have not received your order by 1/5, you may head into a store location to select replacements.

    If your event is Saturday or Sunday- don’t fret, your order should make it in time. If not, we will be back up and running and can ship a new order free of charge, for delivery on 1/6.

    Are you near a retail store?

    Store Closings: Our NYC store will close early on 1/4. All other locations will be maintain normal operating hours.

    If you haven’t received your order by 1/5, don’t panic, you may go into a store to get a replacement at that time.

    Manhattan same day orders:

    There's a possibility that your order may be impacted by the storm and will not get delivered until 1/5. Feel free to contact us with questions.

    Returns:

    If your rental end-date is 1/4 and you are located in an affected region, you may return your order to UPS on 1/5 without penalty. Please email our collections department if you expect a delayed return.

    Still have more questions?

    Chat, email, or give us a call for assistance. Your event is our priority and we will do everything we can to ensure you have what you need.

     

  • Will the dresses need to be pressed upon arrival?

    We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice.

  • What if the dresses I ordered don't fit?

    If this happens, we can help. Choose one of the following options:


    Option 1: We'll help you find another dress

    If you call before 3pm, we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

    Option 2: We'll give you a credit​

    We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit. 

    To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.

     

  • What's included in the price adjustment I see when changing my order?

    Price adjustments reflect any items that you may added or removed and/or any changes in tax, shipping, and insurance charges. If an adjustment to your order results in a negative balance, you'll be refunded the amount specified.

    Any adjustments made up to 30 days before your rental start date will result in a refund in the form of your original payment.

    Any adjustments made fewer than 30 days before your rental start date will result in a credit to your Rent the Runway account.
     

  • If I return my dress because it doesn't fit, can I still wear the accessories?

    Absolutely! Since we don’t issue merchandise credits or refunds for our accessories, you can certainly wear them and return them with your unworn dresses on your rental end date. Be sure to fill out the Return for Fit Request Form located in the “Orders” section of your RTR account within 24 hours to be eligible for a credit for your unworn dress(es).

  • My order hasn't arrived yet. When can I expect to receive my rental?

    Deliveries are made between 8am and 10pm during weekdays and Saturdays. We provide tracking information so you can see when your package is out for delivery. 

Returning My Order

  • Late Fee Policy

    Why on-time returns are important

    We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time delivery. When a dress or accessory is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our business. Because our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can ensure other customers will have their dress for their event. Please review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.


    How do I return my order?


    The date to send back your rental items is stated in your online invoice. In order to avoid a late fee:


    • Send back the products you rented in the return packaging provided to you by Rent the Runway.

    • The return service provider for all orders is UPS.

    • Returns must be dropped off at a UPS store located in the United States by 12 p.m. on or before the return date specified in your order. This ensures that your package will be scanned by UPS by the next day and returned to Rent the Runway on time. Rent the Runway will not cover additional fees incurred due to international shipping.

    • Please note that you are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your rentals with any third party (hotel, mail room, friend) for return.

    • If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Rent the Runway with a tracking number. Returns should be sent to the following address:

    Rent the Runway

    100 Metro Way

    Secaucus, NJ 07094


    *If you lose or fail to return the Rent the Runway blue carrying case, you will be charged $50.

    Late Fees
     

    • If you return your rental items late or do not return them at all, a late fee of $50 per day will be charged to the credit card you used for the order (or to any other credit card included on your account). You will be charged up to 200% of the retail value of the products you ordered, plus applicable sales tax. This late fee is in addition to the rental fee for the products.
    • The late fee is payable for each order that is not returned when due, not for each product. For example, if you rented two items in one order, you will be charged $50 per day, not $100 per day in late fees.
    • If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and Rent the Runway will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid.
  • How do I return my order?

    ​If you received your order in a blue carrying case:


    1. Place the clothes in the bottom of the case’s main compartment (the hangers are yours to keep). Put accessories in their original packaging and place them in the accessory pockets. We handle the dry cleaning.

    2. Tear the UPS return slip off this card and insert it face-up into the outside pocket. Missing your return slip? Email help@renttherunway.com and we can send you a new one to print off.

    3. Tuck the handles inside the case. Fold it back to its original shape and zip closed. Thread the lock through the zippers. NOTE: The lock can only be used once, so don’t fasten it until you’re ready to ship your items.

    4. Visit a UPS drop box and place the entire case inside. No box required.

     

    If you received your order in a box:

    Pack your order: Place accessories in their matching bar-coded packaging and put them and any clothing in the provided pre-paid envelope(s).The hangers are yours to keep, and we handle the dry cleaning.

    Return your order: Drop off the return envelope(s) at your nearest UPS drop box.

  • What do I do if I can't find the lock to secure my return?

    If your order arrived in one of our blue garment bags, then it should include a disposable lock that can be used to secure the zippers during the return transit to our fulfillment center.  The lock looks like a zip tie and should be located inside the zippered pocket of the garment bag.

    If you are not able to locate it, you can still return your order, but please secure the zipper with a paperclip or tie to ensure it does not come loose in transit.

     

  • What if my items don't fit in the pre-paid return packaging?

    Send the extra items back on your return date using 2-day shipping. Email a photo of the receipt to help@renttherunway.com and we'll reimburse you via check (up to $20) within 20 days of when you send the email. 

  • What if my rental ends on a Sunday or holiday?
    Although UPS is closed Sundays and holidays, you can still take your return packaging to a UPS drop box (click here to find the nearest drop off location). If you can't make it to a drop box on your rental return date, please mail your order back by 12pm the next business day. 
  • Can I exchange or return my intimates or beauty product purchase?

    Intimates or beauty products are non-refundable and cannot be returned or exchanged.

View All

Membership

RTR Unlimited

  • Can I switch from RTR Unlimited to RTR Update?

    Yes! Our membership offerings are designed to flex as your life evolves. If you'd like to switch your membership to RTR Update, contact the Membership Concierge by calling 1-800-509-0842 or emailing concierge@renttherunway.com

  • How does Unlimited work?

    Rent 4 designer pieces at a time. Choose from clothing and accessories for work, weekends and beyond. We'll deliver them to your door in our eco-friendly garment bag. Hold onto them as long as you'd like.

    When you're ready for something new, send 1, 2, 3 or all 4 of your pieces back anytime. Drop at UPS with the prepaid label. We'll notify you when it's time to select new pieces.

    If you find pieces you really love, you can use an exclusive members-only discount to purchase for a fraction of the retail price. Once you do, a spot opens up for something new.

    In addition to the membership items on rotation, you also will have a 25% discount on RTR Reserve rentals.

    Membership renews monthly, but you can pause or cancel your auto-renewal anytime. Your membership covers shipping, dry cleaning and rental insurance.

    The following products are not eligible for the Unlimited membership: bridal accessories and select items from Decades Vintage, WGACA Vintage, Marchesa, Judith Leiber and Moschino. Plus, any dress with a retail price of $3000 or more. Additional exclusions may apply.

  • When will my Unlimited shipment arrive?

    After you choose pieces, allow up to 5 business days for them to arrive at your door. Usually, depending on where you live, it's even faster!

  • How do I pick items for my first Unlimited shipment?

    Once you're an Unlimited member, you will be prompted to select 4 pieces for your first Unlimited shipment. Download our iPhone app to select pieces from your phone or follow these three steps from your computer:

    1. Sign in to your Unlimited account, if you're not already.

    2. Browse the carousels of pieces recommended for you. To see the full available selection, click "Unlimited" in the menu and select "Browse Unlimited." You can filter by dresses, tops, handbags and more.

    3. Select 4 pieces and hit "Add to Bag" after clicking on each item. Click "Confirm Shipment" in your Shopping Bag and you're done!

    Member Concierge tip: When you see something you love, heart it! This will help you keep a running queue of favorites. It also helps your closet learn your style preferences. Over time, your closet adapts to what you heart, rent and rate and serves up style recommendations tailored to you! 

  • How do I exchange an Unlimited item for something new?

    When you're ready for something new, return 1, 2, 3 or all 4 of your pieces in the eco-friendly garment bag. Make sure to package each accessory in the protective bag or jewelry box you received with your order. Clothes can be returned without the plastic coverings or hangers. However, we do recycle them, so send them back to cut down on waste!

    Once you've packed up, swap the UPS return label and take it to your nearest UPS drop box, UPS store or any of our retail store locations in New York City, Washington D.C., Chicago, Topanga or San Francisco.

    When we've received your return, a spot will open up for something new! We'll notify you via email and push notification if you have our iPhone app. If you return at an RTR store, a spot will open up immediately. You can choose something new on the site or app or select something directly from the store!

  • How do I update my billing and shipping information for my Unlimited membership?

    Your billing and shipping information is stored in your account settings. Please note that the address stored in your account will become the default location to which your Unlimited shipments are sent. You can update them at any time.

    If you are travelling within the continental United States, Hawaii and Alaska, please be sure to update the address in your settings with the location of your destination. If you are traveling and unsure about delivery dates, please reach out to the Member Concierge.

View All

PRO

  • How does PRO work?

    PRO is an annual recurring subscription program for $29.95 that gives access to free standard shipping, free insurance and a $30 coupon to use towards a dress during your Birthday.

  • Are all PRO orders valid for free shipping?

    Not all orders are valid for free shipping. Standard shipping, plus same-day and Saturday deliveries in Manhattan, are free. If you don't live in Manhattan and need next-day shipping or Saturday delivery, your PRO membership reduces the cost by $9.95.

    Shipping Methods and Pricing for PRO Members

    Standard: $0
     
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Saturday Delivery: $0
     
    Non-Manhattan Saturday Delivery: $25.05
  • How does my PRO free birthday dress work?

    You will receive a discount code to take a $30 off any dress rental during the month of your birthday. This offer is one-time use only and cannot be used on existing orders. Promotional offers cannot be combined, used with gift cards or redeemed in our stores. If $30 value is not used in full, code cannot be used on another rental or redeemed for cash, credit, or gift cards. Your PRO membership must be active and in good standing to take advantage of this benefit.

  • How do I cancel my PRO membership?

    You can cancel at any time prior to the next billing cycle by contacting us at help@renttherunway.com or updating your PRO settings within your account.

  • Will my PRO membership apply to all existing orders on my account?

    Your PRO membership benefits will take effect on all orders that are placed after the date your benefits begin and will remain in effect until your membership is cancelled. In the event you place an order without an annual PRO membership, but place an order for an annual PRO membership before your order ships, your PRO membership benefits will retroactively apply to that order.

  • Why am I being charged for shipping if I have PRO?

    Your PRO free shipping benefit is valid on standard shipping only and cannot be applied towards same-day Manhattan or Next Day Air shipping methods, or on Saturday deliveries.


    Shipping Methods and Pricing for PRO Members

    Standard: $0
     
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Saturday Delivery: $0
     
    Non-Manhattan Saturday Delivery: $25.05

RTR Update

  • How does RTR Update work?

    Update subscribers can select 4 pieces at a time to keep for 28 days. We will tell you your expected delivery date and return date once you select your 4 items. Wear your pieces throughout the month, and at the end of your rental period, send everything back or buy what you love at a members-only discount. Two days before the end of your rental period, we'll prompt you to select 4 items for your next delivery.

     

  • How do I pick items for my first shipment?

    Once you're a member and it's time to pick, you will be prompted to select 4 items for your first monthly Update shipment. Download our iPhone app to select items from your phone or follow these three steps from your desktop computer:

    1. From the My Update page, scroll down for carousels with recommended products. Over time, the recommendations in these carousels will become more personalized to your preferences.

    2. You can also browse and filter by dresses, tops, handbags, your hearts and more to see which pieces are available to select.

    3. Select 4 pieces and hit "Add to Bag" after clicking on each item.

    4. Click "Confirm Shipment" in your Unlimited Shopping Bag and you're done!

    Member Concierge tip: Heart your favorite items to keep a running shortlist of styles you love. This will make selecting quick and easy!

  • Why is there a wait before I can select my first shipment?

    To ensure that every new member gets the best possible experience (with the most available inventory to select from) we limit the number of members who can select their first shipment each day.

    We’ll notify you as soon as it’s your turn to pick. In the meantime, you can heart your favorite styles. It will help us get to know you better so we can give you more personalized recommendations down the road.

  • Which pieces am I allowed to rent through RTR Update?

    Members get access to a curated edit of everyday clothing and accessories. Rent pieces from 200+ top brands including Tory Burch, Mara Hoffman, The Kooples, Joie, Tibi, Theory, Vince, Opening Ceremony, and DVF. Formal wear and some of our higher end designers are not available for RTR Update monthly shipments. See what's included in RTR Update.

    We add new inventory every week. Check our New Arrivals page for the latest additions.

    For access to even more designers and styles, try our Unlimited membership.

  • What are add-ons and how do they work?

    In addition to the 4 items that come with your membership, you can also add additional items to your monthly shipment for $25/piece.

  • Can I purchase an item from my Update shipment?

    Yes! If there is a piece you just can't bear to return, feel free to purchase at the end of your month. All purchases through Try to Buy are final sale.

View All

Other

  • What Happened to StylePass?

    When we launched StylePass, we were driven by the mission to give women a new way to access the dream closet and plan ahead for events on her calendar. Since then, we’ve been hard at work, improving our programs and developing brand new ways to rent that we believe will be even more game-changing.

    This is why we have decided that we will be discontinuing StylePass at the end of January 2018 to focus on other membership programs. As of 10/16/2017 StylePass will no longer be accepting new customers into the membership. Current customers will still be able to redeem their current promo codes as previously scheduled, those codes will not expire until redeemed.

  • Do StylePass rental codes expire?

    StylePass codes do not expire until they are redeemed.

  • How will I be billed for StylePass?

    Rent the Runway will charge you a monthly subscription fee. Your StylePass subscription automatically renews and you will be billed on the same date every month at the rate then in effect to your payment method on file. As of January 30, 2018 we will no longer bill current members in the program. If you have any questions please reach out to our Concierge team (concierge@renttherunway.com)

  • Can I subscribe to Unlimited and StylePass at the same time?

    You can only be subscribed to one membership program at a time. You can switch programs anytime prior to your next bill date by contacting us at help@renttherunway.com.

  • When can I cancel my membership?

    StylePass has a 3-month minimum purchase within each annual term. Once you have been successfully billed for 3 months, you may cancel anytime prior to your next bill date by contacting us at concierge@renttherunway.com.

  • What’s included with my monthly StylePass subscription?

    As a StylePass member, your subscription includes 1 StylePass rental each month, good for one dress and a free backup size, plus free shipping and insurance. Your StylePass rental can be redeemed at any time as long as you are a member. These rental codes do not expire. You may add a second style in one size for $32.50 as well as accessories or other items at their listed rental price.

View All

Retail

Visiting a Store

Getting Service on an Existing Order

  • How do I pick up my order from a store location?

    If you chose to pick up your order at one of our stores (you would have chosen the "pick up at our store" option at checkout), visit the location you chose between the times listed below.

    NYC Flagship
    30 W. 15th Street
    New York, NY 10011
    You can pick up your order after 7pm-closing on your delivery date.
    Store Hours
     

    Washington, DC
    3336 M Street NW
    Washington, DC 20007
    You can pick up your order after 6pm-closing on your rental start date.
    Store Hours   (3:00 PM - Closing)

     

    Chicago, IL
    710 N Wabash Ave
    Chicago, IL 60611
    You can pick up your order after 6pm-closing on your delivery date.
    Store Hours   (1:00 PM - Closing)
     

    Topanga

    6320 Topanga Canyon Blvd #1660
    Woodland Hills, CA 91367
    You can pick up your order anytime before closing on your rental start date. 
    Store Hours   (2:00 PM - Closing)


    San Francisco

    Neiman Marcus Union Square
    150 Stockton Street, 5th Floor
    San Francisco, CA 94108
    You can pick up your order anytime before closing on your rental start date.
    Store Hours

  • Can I return my rental at a store?

Booking a Styling Appointment

Gift Cards

Received a Gift?

View All

Giving a Gift?

Careers

Careers