How It Works

Fit & Style

  • What if I'm not in love with my dress?

    It can be stressful not knowing if a dress will fit... that's why we created the Love Your Look Promise. Here's how we'll make sure you absolutely love your look (we won't rest until you do!):

    • Add a free backup size to your order.
    • Consider choosing a second style for $32.50. 
    • Call us at 800-509-0842 if nothing fits. We'll exchange your dress in time for your event (with overnight shipping). 
    • If you live near one of our stores stop by and walk out with a new dress (no appointment necessary). 
    • In NYC or Vegas? We'll have Uber bring you a new dress in less than an hour. 
  • If my dress doesn’t fit, can I still wear the accessories?

    Absolutely! Since we don’t issue merchandise credits or refunds for our accessories, you can certainly wear them and return them with your unworn dresses on your rental end date. Be sure to fill out the Return for Fit Request Form located in the “Orders” section of your RTR account within 24 hours to be eligible for a credit for your unworn dress(es).

  • What’s a second style?

    When you add two dress styles to your cart for the same rental delivery date, the lower priced style will automatically discount to $32.50. Give yourself some options for your big night out, or step out in style for two different events.

  • What is a backup size?

    We offer a free second size for one dress in your order to help you find the perfect fit. If the backup size for the dress you want isn't available, you can also rent a second style in the same or lower price tier for just $32.50.

  • Who are the Rent the Runway stylists?

    Think of our stylists as your personal glam squad. These trained stylists have tried on all the dresses, and can help you find looks that work best for your style and body type. They can also help you find the perfect look for a specific event.

  • What if the dresses I ordered don't fit?

    If this happens, we can help. Choose one of the following options:

    Option 1: We'll help you find another dress

    If you call before 3pm, we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style for free (no appointment necessary).

    Option 2: We'll give you a credit​

    We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit. 

    To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.


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Rent the Runway Basics

  • How does Rent the Runway work?

    1. Find It: Filter by color, length, trend and more to find the best look. We have thousands of dresses from 250+ designers.

    2.Reserve It: Choose a delivery and return date, and rent for 4 or 8 days. Add a backup size for free and you can also add a different dress for $32.50.

    3. Receive It: The dress will be delivered via UPS or courier service (available for Manhattan addresses below 125th Street) to your home, office or hotel by 8pm on your delivery date.

    4. Return It: Returns are free! Place items in the provided packaging (which includes a pre-paid label). Take the packaging to a UPS drop box or schedule a pickup by 12pm on your rental return date. We’ll handle the dry cleaning.

  • What if I accidentally stain or damage the dress?

    We understand that some wear and tear may be inevitable, and the $5 insurance fee covers minor stains and damage. But significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.

  • What are My Hearts?

    See a dress or accessory you love? Click on the small heart to the right of the item. This saves your favorites so that you can easily compare and find dresses/accessories at a later date. If you want to keep track of specific looks for a special event, make a shortlist.

  • Will the dresses need to be pressed upon arrival?

    We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice.

  • Common Terms and Definitions



    Delivery Date/ Rental Start Date

    When your dress is guaranteed to arrive. Should be 1-2 days prior to event date.

    Return Date

    When your rental needs to be shipped back via UPS


    $5 for dresses, $3 for accessories — covers any minor wear and tear


    Stylists who can help with everything from questions about fit to order adjustments.

    Free backup size

    We offer a free second size with one dress in each order to encourage the best fit.

    Backup style

    When you add two dress styles to your cart for the same rental start date,

    the lower-priced style will automatically discount to $32.50.


    The length of time you have your order. It can be either 4 or 8 days.

    Merchandise Credits

    RTR credits that will never expire and can be used toward anything on the site


    A place for you to save your favorite dresses for specific events

  • What’s a shortlist?

    It’s a way of organizing your hearts by event. Want to keep track of your favorite sequined dresses for your birthday party? Click the heart next to an item you love, and you’ll be prompted to create a shortlist. Click “create new shortlist” and follow the easy instructions. Then the next time you heart something, you’ll see the option to add it to whichever shortlist you choose.

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My Order

Placing an Order

  • How long is a rental?

    Our most common rentals are 4 or 8-day reservations. We recommend you book your order to arrive 1-2 days prior to your event to ensure you have plenty of time to get the perfect look. Think of it this way:

    Day 1 - Receive your dress and try it on

    Day 2 - Accessorize and find the right shoes for the dress

    Day 3 - Wear it (and work it) at your event

    Day 4 - Return your rental at your nearest UPS location by 12pm

  • When should I make a reservation for a dress?

    You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We also offer same-day delivery to most of Manhattan and next-day delivery everywhere else in the U.S., as long as you place your order before 3pm EST the day before you’d like your rental to arrive.

  • Why isn't my promotion code working?

    There are a few reasons why your promotion code may not be working:

    • The promotion has expired

    • The order does not meet minimum value requirements

    • Our promotion codes are case sensitive; copy and paste the code directly from the email

    • Only one promotion can be added to each order; gift cards and promotion codes cannot be combined

    • You selected "Gift Card" and not "Promo Code" when checking out

    If none of the above reasons apply, please contact a stylist and we’ll help you find the issue.

  • How do I use merchandise credit?

    Upon checking out, your merchandise credit will be automatically applied to your shopping bag. If you don’t use the entire credit, the remainder will be stored in your RTR account for future purchases. Merchandise credits don’t expire and can be used toward the purchase of anything on the site.

  • Was I charged twice?

    Your credit card will only be charged once when you place your order. The other transaction is a pending authorization, a common bank practice to ensure sufficient funds and account authenticity. This authorization will clear usually within 48-72 hours. If you need help speeding up the process, contact your bank directly.

  • Why was my card declined?

    If you receive a notification that your credit card was declined, please make sure to confirm that the billing address andzip code you entered on your order is the same as what your credit card company has on file.

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Changing my order

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Shipping & Returns


  • What are my delivery options?

    We automatically select the correct shipping option to ensure your items arrive to you by 8pm on your rental delivery date.

    Standard: $9.95
    Manhattan Same Day: $9.95

    Non-Manhattan Next Day: $35

    Manhattan SaturdayDelivery: $9.95

    Delivery: $35

    Want free shipping for the year? Click here for details on how to join PRO, our money-saving program.  

  • What time will my dress arrive?

    Deliveries are made between 8am and 8pm during weekdays and Saturdays. We provide tracking information so you can see when your package is out for delivery. All Manhattan deliveries (below 125th Street) are made by courier. If you would like to specify a delivery time window, please contact a stylist a few days before your delivery date. We will do our best to meet your request. Manhattan customers are required to sign for deliveries, so address deliveries accordingly. Mailrooms, front desks, and concierges are able to sign on your behalf.

    Download our app to track your order from your iPhone.

  • How much does shipping cost?

    We automatically select the correct shipping option to ensure your items arrive to you by 8pm on your rental delivery date.

    Standard: $9.95
    Manhattan Same Day: $9.95

    Non-Manhattan Next Day: $35

    Manhattan Saturday Delivery: $9.95

    Non-Manhattan Saturday Delivery: $35

    Want free shipping for the year? Click here for details on how to join PRO, our money-saving program.

  • Do you ship internationally?

    At this time we only ship orders within the U.S., including Hawaii and Alaska. Orders must also be returned from within the U.S.

  • Do you ship to P.O. boxes?

    We don’t, please enter a valid residence, company or hotel address for a successful delivery.

  • Can you deliver to a hotel or another address besides my home?

    Sure! If you're shipping to a hotel, please put the hotel name in the company field and the reservation guest in the attention field. Please make sure the hotel concierge is expecting your delivery.

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  • How do I return my order?

    If you received your order in a box:

    Pack your order: Place accessories in their matching bar-coded packaging and put them and any clothing in the provided pre-paid envelope(s).The hangers are yours to keep, and we handle the dry cleaning.

    Return your order: Drop off the return envelope(s) at your nearest UPS drop box.

    ​If you received your order in a blue carrying case:

    1. Place the clothes in the bottom of the case’s main compartment (the hangers are yours to keep). Put accessories in their original packaging and place them in the accessory pockets. We handle the dry cleaning.
    2. Tear the UPS return slip off this card and insert it face-up into the outside pocket.
    3. Tuck the handles inside the case. Fold it back to its original shape and zip closed. Thread the lock through the zippers. NOTE: The lock can only be used once, so don’t fasten it until you’re ready to ship your items.
    4. Visit a UPS drop box and place the entire case inside. No box required.

  • Late Fee Policy
    We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time delivery. When a dress or accessory is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our business. Because our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can continue to fulfill orders for other customers. Please review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.
    Returning Products

    - The date to send back your rental items is stated in your online invoice. In order to avoid a late fee, you must send back the products you rented in the return packaging provided to you by Rent the Runway. The return service provider is UPS.

    - You must deliver the products to a UPS store located in the United States by 12 p.m. on or before the product return date specified in your order. If you do this, your package will be scanned by UPS by the next day and returned to Rent the Runway on time. Rent the Runway will not cover additional fees incurred due to international shipping. 

    - Please do not leave your rentals with any third party (hotel, mail room, friend) for return as you would still be held liable for any late fees incurred.

    - If you lose the return packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Rent the Runway with a tracking number. Returns should be sent to the following address:
    Rent the Runway 
    100 Metro Way
    Secaucus, NJ 07094

    If you lose or fail to return the Rent the Runway blue carrying case, you will be charged $50.

    Late Fees

    - If you return your rental items late or do not return them at all, a late fee of $50 per day will be charged to the credit card you used for the order (or to any other credit card included on your account). You will be charged up to 200% of the retail value of the products you ordered, plus applicable sales tax. This late fee is in addition to the rental fee for the products.

    - The late fee is payable for each order that is not returned when due, not for each product. For example, if you rented two items in one order, you will be charged $50 per day, not $100 per day in late fees.

    - If you pay us an amount equal to 200% of the retail value in late fees and you still have the product in your possession, the product is yours to keep.

    - If you have not returned a rental item within 20 days after the return date, your late return will be considered a non-return and Rent the Runway will charge your credit card or debit card the maximum late fee, less any fees, plus applicable sales tax that you have already paid.

  • What if I return my order late?

    A late return is subject to fees at the rate of $50 per day for every day that your order is late. You can read our complete late fee policy here.

  • How long does it take to process my return?

    We receive most returns within 2 business days, and you’ll get an email confirming that your order has arrived safely. If you’ve returned your order early because it didn’t fit, and you’ve completed your Return for Fit Request Form (, your credit will be processed within 5-7 business days of receiving your order.

  • Can I exchange or return my intimates or beauty product purchase?

    Intimates or beauty products are non-refundable and cannot be returned or exchanged.

  • Can I keep or purchase a dress?

    We only offer our dresses and accessories for rent at this time. Stay tuned for emails about our semi-annual clearance sales where you can purchase select designer styles.

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  • How does PRO work?
    For $29.95, you will receive free standard shipping and insurance on all orders placed within one year of purchase date. Plus, you will receive a $50 rental credit for your birthday month.
  • Are all PRO orders valid for free shipping?

    Not all orders are valid for free shipping. Standard shipping, plus same-day and Saturday deliveries in Manhattan, are free. If you don't live in Manhattan and need next-day shipping or delivery, your PRO membership reduces the cost by $9.95.

    Shipping Methods and Pricing for PRO Members

    Standard: $0
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Delivery: $0
    Non-Manhattan Delivery: $25.05
  • How does my PRO free birthday dress work?
    You’ll receive an email containing your $50 promo code one month before your birthday, and again two weeks before your birthday. Offer is valid on any rental items and has no minimum — happy birthday to you!
  • How do I cancel my PRO membership?
    Email a stylist at Your PRO membership will be renewed one year from your original purchase date unless you cancel. Current memberships are non-refundable once you've placed your first PRO rental order.


Unlimited Basics

  • How does Unlimited work?
    You'll receive 3 pieces that you can keep as long as you want and exchange anytime. Build your queue from our collection of clothes and accessories, and choose the items you want in your first shipment. Return 1, 2 or 3 of your items when you're ready and select new pieces for your next shipment. You can cancel your auto-renewal anytime.
  • How do I pick items for my first Unlimited shipment?

    Once you're an Unlimited member, you will be prompted via email to select 3 items from your queue for your first Unlimited shipment.

  • How do I exchange an Unlimited item for something new?

    When you're ready, return 1, 2 or 3 of your items in the provided pre-paid envelope and take it to a UPS drop box or schedule a pickup. Package each accessory in the protective bag or jewelry box in which you received it; clothes can be returned without the plastic coverings or hangers. As soon as we receive your return, you will be prompted to select new items.

  • Which types of items can I choose for my Unlimited shipments?

    Choose from nearly everything on our website, including dresses, tops, skirts, handbags, jewelry, outerwear and more. Exceptions include, but are not limited to: bridal accessories, dresses >$3000 retail value, and select items from Decades Vintage, WGACA Vintage, Marchesa, Judith Leiber and Moschino.

  • When do I choose items for my Unlimited shipment?

    Once we receive your return, you’ll be prompted via email to select items for your next shipment. Go to your queue and follow the on-screen prompts. You can choose from all available clothes and accessories (you can’t choose items from our mobile site or app just yet). Once you have chosen your item(s) and confirmed your order, we’ll ship it to you within two business days.

  • How do I choose items for my Unlimited shipment?
    Once we receive your return, you’ll be prompted via email to select items for your next shipment. Go to your queue and follow the on-screen prompts. You can choose any available item from your queue or choose from available accessories (you can’t choose items from our mobile site or app just yet). Once you have chosen your item(s) and confirmed your order, we’ll ship it to you within 2 business days.
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Shipping & Returns

My Account

  • How will I be billed for Unlimited?

    If you’ve signed up for a monthly subscription, you will automatically be charged $139 (plus tax) for your membership every 30 days. When you sign up, you give us permission to charge you the monthly membership fee. 

    Your membership will not expire unless you email us to cancel.

  • How do I update my billing and shipping information for my Unlimited membership?
    You can update your billing information and shipping address in “Unlimited Preferences,” which you’ll find in your account settings. Please note that the shipping address stored in your account settings will be where all of your Unlimited shipments are sent.
  • Do you charge late fees for Unlimited?

    There are no late fees associated with the Unlimited program. You can keep your items for as long as you want if your account is in good standing. If you cancel your membership please return your items by the end of the last billing period (located in account settings), otherwise we’ll charge you 70% of the retail price of each item. 

  • How do I cancel my Unlimited membership?

    You can cancel your auto-renewal anytime, just email or call us. Please return your items before the end of your current billing period (located in account settings) to avoid additional fees. If we don’t receive your items by the end of your billing period, we’ll charge you 70% of the retail price of each item. We’ll send you e-mail reminders so that you don’t forget to return your items.


Retail Locations

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Warehouse Store

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