Can I return and select RTR Update items at a Rent the Runway store?

Members may NOT select their first shipment in an RTR retail store - for the first shipment, you must select all pieces online.

We do permit members to return their items to their nearest store at the end of their rental period as an alterntive to shipping their returns back via UPS.

If you're having a fit issue, we allow members to come into the store and select a replacement item within the first 24 hours of receiving their shipment. There is no cost to replace an item for fit in store. We do not allow in-store exchanges outside of the 24 hour fit replacement window.

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