Why isn't my promotion code working?

There are a few reasons why your promotion code may not be working:

  • The promotion has expired

  • The order does not meet minimum value requirements

  • Our promotion codes are case sensitive; copy and paste the code directly from the email

  • Only one promotion can be added to each order; gift cards and promotion codes cannot be combined

  • You selected "Gift Card" and not "Promo Code" when checking out

If none of the above reasons apply, please contact a stylist and we’ll help you find the issue.

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