What’s your refund policy?

We want to make it easy for you, so think thirty.

Any adjustments made up to 30 days before your rental start date will result in a refund in the form of your original payment.

Any adjustments made 30 days or fewer than your rental start date will result in a credit to your Rent the Runway account.*

This policy applies to adjustments such as:

  • Removal of items
  • Change of styles (e.g. changing a style to a less expensive style)
  • ​Order cancellation

Clearance items and items for sale do not apply to this policy and are final sale.

*Orders modified or cancelled the same day (within 24 hours) from when they were placed will be refunded to the original form of payment.

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