I received my order in a blue carrying case and there's no return envelope. How do I return my order?

We created new packaging to make the rental process more convenient and earth-friendly. Our carrying case should be used to ship items to and from our warehouse. Follow the below instructions to return your items:

1. Place the clothes in the bottom of the case’s main compartment (the hangers are yours to keep). Put accessories in their original packaging and place them in the accessory pockets. We handle the dry cleaning.
2. Tear the UPS return slip off this card and insert it faceup into the outside pocket.
3. Tuck the handles inside the case. Fold it back to its original shape and zip closed. Thread the lock through the zippers. NOTE: The lock can only be used once, so don’t fasten it until you’re ready to ship your items.
4. Visit a UPS drop box and place the entire case inside. No box required.
Contact Us