Memberships In Store

  • How do I self-checkout my Unlimited item(s) in stores?

    Right now, this is only available in our San Francisco location but customers will soon be able to use in all stores very soon!

    If you are visiting our San Francisco location, these Unlimited self-service checkout kiosks are located on the service counter bar.

    How it Works

    Return 1, 2, 3, or 4 of your Unlimited items at the store and browse for your next pieces! Once you’re ready, use our new self-checkout kiosks to confirm your items and you’re all set!

    Remember to ask an associate in-store for a garment bag, return label, or shopping bag if you need one.

  • Why can’t I see/access my RTR Pass?

    Please be sure your iPhone app is up-to-date! If you are still unable to access your RTR Pass, please contact our CX team for more help.

  • How do I access my RTR Pass?

    The RTR Pass is accessible to all Unlimited members. Download the iPhone app here or go to www.renttherunway.com on your mobile device. Access your RTR Pass through the MY RTR section of your account and toggle to see on the RTR app home page!

  • What is RTR Pass?

    The RTR Pass gives customers quick access to their account in store. While use is only available in our San Francisco store currently, customers will soon be able to use in all stores very soon!

Visiting a Store

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Getting Service on an Existing Order

  • How do I pick up my order from a store location?

    If you chose to pick up your order at one of our stores (you would have chosen the "pick up at our store" option at checkout), visit the location you chose between the times listed below.

    NYC Flagship
    30 W. 15th Street
    New York, NY 10011
    You can pick up your order after 7pm-closing on your delivery date.
    Store Hours
     

    Washington, DC
    3336 M Street NW
    Washington, DC 20007
    You can pick up your order after 6pm-closing on your rental start date.
    Store Hours   (3:00 PM - Closing)

     

    Chicago, IL
    710 N Wabash Ave
    Chicago, IL 60611
    You can pick up your order after 6pm-closing on your delivery date.
    Store Hours   (1:00 PM - Closing)
     

    Topanga

    6320 Topanga Canyon Blvd #1660
    Woodland Hills, CA 91367
    You can pick up your order anytime before closing on your rental start date. 
    Store Hours   (2:00 PM - Closing)


    San Francisco

    Neiman Marcus Union Square
    150 Stockton Street, 5th Floor
    San Francisco, CA 94108
    You can pick up your order anytime before closing on your rental start date.
    Store Hours

  • Can I return my rental at a store?

Booking a Styling Appointment