Visiting a Store

Getting Service on an Existing Order

  • How do I pick up my order from a store location?

    If you chose to pick up your order at one of our stores (you would have chosen the "pick up at our store" option at checkout), visit the location you chose between the times listed below.

    NYC Flagship
    30 W. 15th Street
    New York, NY 10011
    You can pick up your order after 7pm-closing on your delivery date.
    Store Hours
     

    Washington, DC
    3336 M Street NW
    Washington, DC 20007
    You can pick up your order after 6pm-closing on your rental start date.
    Store Hours   (3:00 PM - Closing)

     

    Chicago, IL
    710 N Wabash Ave
    Chicago, IL 60611
    You can pick up your order after 6pm-closing on your delivery date.
    Store Hours   (1:00 PM - Closing)
     

    Topanga

    6320 Topanga Canyon Blvd #1660
    Woodland Hills, CA 91367
    You can pick up your order anytime before closing on your rental start date. 
    Store Hours   (2:00 PM - Closing)


    San Francisco

    Neiman Marcus Union Square
    150 Stockton Street, 5th Floor
    San Francisco, CA 94108
    You can pick up your order anytime before closing on your rental start date.
    Store Hours

  • Can I return my rental at a store?

Booking a Styling Appointment