RTR Unlimited

  • Can I switch from RTR Unlimited to RTR Update?

    Yes! Our membership offerings are designed to flex as your life evolves. If you'd like to switch your membership to RTR Update, contact the Membership Concierge by calling 1-800-509-0842 or emailing concierge@renttherunway.com

  • How does Unlimited work?

    Rent 4 designer pieces at a time. Choose from clothing and accessories for work, weekends and beyond. We'll deliver them to your door in our eco-friendly garment bag. Hold onto them as long as you'd like.

    When you're ready for something new, send 1, 2, 3 or all 4 of your pieces back anytime. Drop at UPS with the prepaid label. We'll notify you when it's time to select new pieces.

    If you find pieces you really love, you can use an exclusive members-only discount to purchase for a fraction of the retail price. Once you do, a spot opens up for something new.

    In addition to the membership items on rotation, you also will have a 25% discount on RTR Reserve rentals.

    Membership renews monthly, but you can pause or cancel your auto-renewal anytime. Your membership covers shipping, dry cleaning and rental insurance.

    The following products are not eligible for the Unlimited membership: bridal accessories and select items from Decades Vintage, WGACA Vintage, Marchesa, Judith Leiber and Moschino. Plus, any dress with a retail price of $3000 or more. Additional exclusions may apply.

  • When will my Unlimited shipment arrive?

    After you choose pieces, allow up to 5 business days for them to arrive at your door. Usually, depending on where you live, it's even faster!

  • How do I pick items for my first Unlimited shipment?

    Once you're an Unlimited member, you will be prompted to select 4 pieces for your first Unlimited shipment. Download our iPhone app to select pieces from your phone or follow these three steps from your computer:

    1. Sign in to your Unlimited account, if you're not already.

    2. Browse the carousels of pieces recommended for you. To see the full available selection, click "Unlimited" in the menu and select "Browse Unlimited." You can filter by dresses, tops, handbags and more.

    3. Select 4 pieces and hit "Add to Bag" after clicking on each item. Click "Confirm Shipment" in your Shopping Bag and you're done!

    Member Concierge tip: When you see something you love, heart it! This will help you keep a running queue of favorites. It also helps your closet learn your style preferences. Over time, your closet adapts to what you heart, rent and rate and serves up style recommendations tailored to you! 

  • How do I exchange an Unlimited item for something new?

    When you're ready for something new, return 1, 2, 3 or all 4 of your pieces in the eco-friendly garment bag. Make sure to package each accessory in the protective bag or jewelry box you received with your order. Clothes can be returned without the plastic coverings or hangers. However, we do recycle them, so send them back to cut down on waste!

    Once you've packed up, swap the UPS return label and take it to your nearest UPS drop box, UPS store or any of our retail store locations in New York City, Washington D.C., Chicago, Topanga or San Francisco.

    When we've received your return, a spot will open up for something new! We'll notify you via email and push notification if you have our iPhone app. If you return at an RTR store, a spot will open up immediately. You can choose something new on the site or app or select something directly from the store!

  • How do I update my billing and shipping information for my Unlimited membership?

    Your billing and shipping information is stored in your account settings. Please note that the address stored in your account will become the default location to which your Unlimited shipments are sent. You can update them at any time.

    If you are travelling within the continental United States, Hawaii and Alaska, please be sure to update the address in your settings with the location of your destination. If you are traveling and unsure about delivery dates, please reach out to the Member Concierge.

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PRO

  • How does PRO work?

    PRO is an annual recurring subscription program for $29.95 that gives access to free standard shipping, free insurance and a $30 coupon to use towards a dress during your Birthday.

  • Are all PRO orders valid for free shipping?

    Not all orders are valid for free shipping. Standard shipping, plus same-day and Saturday deliveries in Manhattan, are free. If you don't live in Manhattan and need next-day shipping or Saturday delivery, your PRO membership reduces the cost by $9.95.

    Shipping Methods and Pricing for PRO Members

    Standard: $0
     
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Saturday Delivery: $0
     
    Non-Manhattan Saturday Delivery: $25.05
  • How does my PRO free birthday dress work?

    You will receive a discount code to take a $30 off any dress rental during the month of your birthday. This offer is one-time use only and cannot be used on existing orders. Promotional offers cannot be combined, used with gift cards or redeemed in our stores. If $30 value is not used in full, code cannot be used on another rental or redeemed for cash, credit, or gift cards. Your PRO membership must be active and in good standing to take advantage of this benefit.

  • How do I cancel my PRO membership?

    You can cancel at any time prior to the next billing cycle by contacting us at help@renttherunway.com or updating your PRO settings within your account.

  • Will my PRO membership apply to all existing orders on my account?

    Your PRO membership benefits will take effect on all orders that are placed after the date your benefits begin and will remain in effect until your membership is cancelled. In the event you place an order without an annual PRO membership, but place an order for an annual PRO membership before your order ships, your PRO membership benefits will retroactively apply to that order.

  • Why am I being charged for shipping if I have PRO?

    Your PRO free shipping benefit is valid on standard shipping only and cannot be applied towards same-day Manhattan or Next Day Air shipping methods, or on Saturday deliveries.


    Shipping Methods and Pricing for PRO Members

    Standard: $0
     
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Saturday Delivery: $0
     
    Non-Manhattan Saturday Delivery: $25.05

RTR Update

  • How does RTR Update work?

    Update subscribers can select 4 pieces at a time to keep for 28 days. We will tell you your expected delivery date and return date once you select your 4 items. Wear your pieces throughout the month, and at the end of your rental period, send everything back or buy what you love at a members-only discount. Two days before the end of your rental period, we'll prompt you to select 4 items for your next delivery.

     

  • How do I pick items for my first shipment?

    Once you're a member and it's time to pick, you will be prompted to select 4 items for your first monthly Update shipment. Download our iPhone app to select items from your phone or follow these three steps from your desktop computer:

    1. From the My Update page, scroll down for carousels with recommended products. Over time, the recommendations in these carousels will become more personalized to your preferences.

    2. You can also browse and filter by dresses, tops, handbags, your hearts and more to see which pieces are available to select.

    3. Select 4 pieces and hit "Add to Bag" after clicking on each item.

    4. Click "Confirm Shipment" in your Unlimited Shopping Bag and you're done!

    Member Concierge tip: Heart your favorite items to keep a running shortlist of styles you love. This will make selecting quick and easy!

  • Why is there a wait before I can select my first shipment?

    To ensure that every new member gets the best possible experience (with the most available inventory to select from) we limit the number of members who can select their first shipment each day.

    We’ll notify you as soon as it’s your turn to pick. In the meantime, you can heart your favorite styles. It will help us get to know you better so we can give you more personalized recommendations down the road.

  • Which pieces am I allowed to rent through RTR Update?

    Members get access to a curated edit of everyday clothing and accessories. Rent pieces from 200+ top brands including Tory Burch, Mara Hoffman, The Kooples, Joie, Tibi, Theory, Vince, Opening Ceremony, and DVF. Formal wear and some of our higher end designers are not available for RTR Update monthly shipments. See what's included in RTR Update.

    We add new inventory every week. Check our New Arrivals page for the latest additions.

    For access to even more designers and styles, try our Unlimited membership.

  • What are add-ons and how do they work?

    In addition to the 4 items that come with your membership, you can also add additional items to your monthly shipment for $25/piece.

  • Can I purchase an item from my Update shipment?

    Yes! If there is a piece you just can't bear to return, feel free to purchase at the end of your month. All purchases through Try to Buy are final sale.

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Other

  • What Happened to StylePass?

    When we launched StylePass, we were driven by the mission to give women a new way to access the dream closet and plan ahead for events on her calendar. Since then, we’ve been hard at work, improving our programs and developing brand new ways to rent that we believe will be even more game-changing.

    This is why we have decided that we will be discontinuing StylePass at the end of January 2018 to focus on other membership programs. As of 10/16/2017 StylePass will no longer be accepting new customers into the membership. Current customers will still be able to redeem their current promo codes as previously scheduled, those codes will not expire until redeemed.

  • Do StylePass rental codes expire?

    StylePass codes do not expire until they are redeemed.

  • How will I be billed for StylePass?

    Rent the Runway will charge you a monthly subscription fee. Your StylePass subscription automatically renews and you will be billed on the same date every month at the rate then in effect to your payment method on file. As of January 30, 2018 we will no longer bill current members in the program. If you have any questions please reach out to our Concierge team (concierge@renttherunway.com)

  • Can I subscribe to Unlimited and StylePass at the same time?

    You can only be subscribed to one membership program at a time. You can switch programs anytime prior to your next bill date by contacting us at help@renttherunway.com.

  • When can I cancel my membership?

    StylePass has a 3-month minimum purchase within each annual term. Once you have been successfully billed for 3 months, you may cancel anytime prior to your next bill date by contacting us at concierge@renttherunway.com.

  • What’s included with my monthly StylePass subscription?

    As a StylePass member, your subscription includes 1 StylePass rental each month, good for one dress and a free backup size, plus free shipping and insurance. Your StylePass rental can be redeemed at any time as long as you are a member. These rental codes do not expire. You may add a second style in one size for $32.50 as well as accessories or other items at their listed rental price.

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