RTR Unlimited

  • Can I switch from RTR Unlimited to RTR Update?

    Yes! Our membership offerings are designed to flex as your life evolves. If you'd like to switch your membership to RTR Update, contact the Membership Concierge by calling 1-800-509-0842 or emailing concierge@renttherunway.com

  • How does Unlimited work?

    Rent 4 designer pieces at a time. Choose from clothing and accessories for work, weekends and beyond. We'll deliver them to your door in our eco-friendly garment bag. Hold onto them as long as you'd like.

    When you're ready for something new, send 1, 2, 3 or all 4 of your pieces back anytime. Drop at UPS with the prepaid label. We'll notify you when it's time to select new pieces.

    If you find pieces you really love, you can use an exclusive members-only discount to purchase for a fraction of the retail price. Once you do, a spot opens up for something new.

    In addition to the membership items on rotation, you also will have a 25% discount on RTR Reserve rentals.

    Membership renews monthly, but you can pause or cancel your auto-renewal anytime. Your membership covers shipping, dry cleaning and rental insurance.

    The following products are not eligible for the Unlimited membership: bridal accessories and select items from Decades Vintage, WGACA Vintage, Marchesa, Judith Leiber and Moschino. Plus, any dress with a retail price of $3000 or more. Additional exclusions may apply.

    We do not offer Saturday delivery through Unlimited. If you need your items for the weekend, we highly recommend allowing up to 2 business days for processing and 2 additional business days for delivery. In order to ensure the items arrive to you by Friday 10PM, we recommend your weekend order be placed no later than Tuesday before 3PM EST.

  • When will my Unlimited shipment arrive?

    After you choose pieces, allow up to 5 business days for them to arrive at your door. Usually, depending on where you live, it's even faster!

    We do not offer Saturday delivery through Unlimited. If you need your items for the weekend, we highly recommend allowing up to 2 business days for processing and 2 additional business days for delivery. In order to ensure the items arrive to you by Friday 10PM, we recommend your weekend order be placed no later than Tuesday before 3PM EST.

  • How do I pick items for my first Unlimited shipment?

    Once you're an Unlimited member, you will be prompted to select 4 pieces for your first Unlimited shipment. Download our iPhone app to select pieces from your phone or follow these three steps from your computer:

    1. Sign in to your Unlimited account, if you're not already.

    2. Browse the carousels of pieces recommended for you. To see the full available selection, click "Unlimited" in the menu and select "Browse Unlimited." You can filter by dresses, tops, handbags and more.

    3. Select 4 pieces and hit "Add to Bag" after clicking on each item. Click "Confirm Shipment" in your Shopping Bag and you're done!

    Member Concierge tip: When you see something you love, heart it! This will help you keep a running queue of favorites. It also helps your closet learn your style preferences. Over time, your closet adapts to what you heart, rent and rate and serves up style recommendations tailored to you! 

  • How do I exchange an Unlimited item for something new?

    When you're ready for something new, return 1, 2, 3 or all 4 of your pieces in the eco-friendly garment bag. Make sure to package each accessory in the protective bag or jewelry box you received with your order. Clothes can be returned without the plastic coverings or hangers. However, we do recycle them, so send them back to cut down on waste!

    Once you've packed up, swap the UPS return label and take it to your nearest UPS drop box, UPS store or any of our retail store locations in New York City, Washington D.C., Chicago, Topanga or San Francisco.

    When we've received your return, a spot will open up for something new! We'll notify you via email and push notification if you have our iPhone app. If you return at an RTR store, a spot will open up immediately. You can choose something new on the site or app or select something directly from the store!

  • How do I update my billing and shipping information for my Unlimited membership?

    Your billing and shipping information is stored in your account settings. Please note that the address stored in your account will become the default location to which your Unlimited shipments are sent. You can update them at any time.

    If you are travelling within the continental United States, Hawaii and Alaska, please be sure to update the address in your settings with the location of your destination. If you are traveling and unsure about delivery dates, please reach out to the Member Concierge.

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PRO

  • How does PRO work?

    PRO is an annual recurring subscription program for $29.95 that gives access to free standard shipping, free insurance and a $30 coupon to use towards a dress during your Birthday.

  • Are all PRO orders valid for free shipping?

    Not all orders are valid for free shipping. Standard shipping, plus same-day and Saturday deliveries in Manhattan, are free. If you don't live in Manhattan and need next-day shipping or Saturday delivery, your PRO membership reduces the cost by $9.95.

    Shipping Methods and Pricing for PRO Members

    Standard: $0
     
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Saturday Delivery: $0
     
    Non-Manhattan Saturday Delivery: $25.05
  • How does my PRO free birthday dress work?

    You will receive a discount code to take a $30 off any dress rental during the month of your birthday. This offer is one-time use only and cannot be used on existing orders. Promotional offers cannot be combined, used with gift cards or redeemed in our stores. If $30 value is not used in full, code cannot be used on another rental or redeemed for cash, credit, or gift cards. Your PRO membership must be active and in good standing to take advantage of this benefit.

  • How do I cancel my PRO membership?

    You can cancel at any time prior to the next billing cycle by contacting us at help@renttherunway.com or updating your PRO settings within your account.

  • Will my PRO membership apply to all existing orders on my account?

    Your PRO membership benefits will take effect on all orders that are placed after the date your benefits begin and will remain in effect until your membership is cancelled.

    In the event you place an order without an annual PRO membership, but place an order for an annual PRO membership before your order ships, your PRO membership benefits will retroactively apply to that order. Feel free to reach out to our Customer Experience team if you do not see these benefits applied to your upcoming order.

  • Why am I being charged for shipping if I have PRO?

    Your PRO free shipping benefit is valid on standard shipping only and cannot be applied towards same-day Manhattan or Next Day Air shipping methods, or on Saturday deliveries.


    Shipping Methods and Pricing for PRO Members

    Standard: $0
     
    Manhattan Same Day: $0

    Non-Manhattan Next Day: $25.05

    Manhattan Saturday Delivery: $0
     
    Non-Manhattan Saturday Delivery: $25.05

RTR Update

  • How do I cancel my membership?

    You can cancel anytime prior to the next billing cycle by contacting Member Concierge. Upon cancellation, please return your pieces before the end of the current billing period noted in your account settings to avoid additional late fees. If we do not receive your pieces by the end of your billing period, we will charge you the current price to purchase the piece with the members-only discount. In the event that they are not available to purchase, the charge will be for the full retail price, plus applicable tax.

  • How do I update my billing and shipping information for my membership?

    Your billing and shipping information is stored in your account settings. Please note that the address stored in your account will become the default location to which your Update shipments are sent. You can update them at any time.

    If you are travelling within the continental United States, Hawaii and Alaska, please be sure to update the address in your settings with the location of your destination. If you are traveling and unsure about delivery dates, please reach out to the Member Concierge.

  • How does RTR Update work?

    Members can build their shipment of 4 pieces and enjoy them all month long. After your next billing date (the same day every month) you are eligible to swap your rentals for new styles. Fall in love with one of your at-home styles? You can always keep renting it as part of next month's shipment or you can buy it at a members-only discount.

  • Which pieces am I allowed to rent through RTR Update?

    Members get access to a selection of designer styles for work, weekends and special occasions. Rent pieces from 200+ top brands including Tory Burch, Mara Hoffman, The Kooples, Joie, Tibi, Theory, Vince, Opening Ceremony, and DVF. See what's included (See what's included in RTR Update).

    We usually add new inventory every week. Check our New Arrivals page for the latest additions.

    For access to even more designers and styles, upgrade to our Unlimited membership.

  • Can I purchase an item from my Update shipment?

    Yes! If there is a piece you just can't bear to return, you can purchase it at our members-only discount. All purchases made with your member's only discount are final sale.

  • Do I have to return all my RTR Update items at the same time?

    Yes. Send back all of the items you aren't purchasing or keeping for the next month by your indicated return date in the garment bag they came in.

    If you are completing a fit replacement, we ask that you send back the item you are replacing as soon as you can in the garment bag you have at home.

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Other

  • What Happened to StylePass?

    When we launched StylePass, we were driven by the mission to give women a new way to access the dream closet and plan ahead for events on her calendar. Since then, we’ve been hard at work, improving our programs and developing brand new ways to rent that we believe will be even more game-changing.

    This is why we have decided that we will be discontinuing StylePass at the end of January 2018 to focus on other membership programs. As of 10/16/2017 StylePass will no longer be accepting new customers into the membership. Current customers will have their codes converted to credits to use on any RTR rental or membership.

  • How will I be billed for StylePass?

    Rent the Runway will charge you a monthly subscription fee. Your StylePass subscription automatically renews and you will be billed on the same date every month at the rate then in effect to your payment method on file. As of January 30, 2018 we will no longer bill current members in the program. If you have any questions please reach out to our Concierge team (concierge@renttherunway.com)

  • Can I subscribe to Unlimited and StylePass at the same time?

    You can only be subscribed to one membership program at a time. You can switch programs anytime prior to your next bill date by contacting us at help@renttherunway.com.