RTR Basics for Getting Started

  • What are a second style and back-up size?

    When you add two dress styles to your cart for the same rental delivery date, the lower priced style will automatically discount to $32.50. We offer only one free back up size per order, so check out the customer reviews or contact a stylist if you need assistance. 

  • How does Rent the Runway work?

    There are two ways to rent: Rent for a specific date or subscribe to Unlimited. 

    To rent for a specific date:

    1. Find It: Filter by color, length, trend and more to find the best look. We have thousands of dresses from 250+ designers.

    2. Reserve It: Choose a delivery and return date, and rent for 4 or 8 days. Add a backup size for free and you can also add a different dress for $32.50.

    3. Receive It: The dress will be delivered via UPS or courier service (available for Manhattan addresses below 125th Street) to your home, office or hotel by 8pm on your delivery date.

    4. Return It: Returns are free! Place items in the provided packaging (which includes a pre-paid label). Take the packaging to a UPS drop box or RTR store by 12pm on your rental return date. We’ll handle the dry cleaning.

    To rent through Unlimited:

    1. Subscribe to Unlimited: Sign up to get designer dresses, accessories, tops, skirts and more. 

    2. Select 3 items and keep as long as you want: Once you sign up, choose your first three items. When you receive them, you control how long you keep each piece. Shipping and insurance are included. 

    3. Exchange anytime: Send 1, 2, or 3 items back and select the same number for your next shipment. We handle the dry cleaning. Cancel anytime. 

  • What if I accidentally stain or damage the dress?

    We understand that some wear and tear may be inevitable, and the $5 insurance fee covers minor stains and damage. (Insurance is included for Unlimited members.) However, significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.

  • Do you ship internationally?

    At this time we only ship orders within the U.S., including Hawaii and Alaska. Orders must also be returned from within the U.S.

  • Will the dresses need to be pressed upon arrival?

    We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice.

  • How are the dresses cleaned?

    We take great care to clean the dresses. The team at our warehouse in Secaucus, NJ, uses a variety of techniques to ensure that each style is dry cleaned thoroughly, steamed and pressed, inspected for quality, and packaged with care so that it’s ready for you to wear.

View All

Rent the Runway Policy

  • What if the dresses I ordered don't fit?

    It can be stressful not knowing if a dress will fit... that's why we created the Love Your Look Promise. Here's how we'll make sure you absolutely love your look (we won't rest until you do!):

    Option 1: We'll help you find another dress

    If you call before 3pm, we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

    Option 2: We'll give you a credit​

    We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit. 

    To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.

     

  • Do you have a wait list for dresses?

    If the dress you've been eyeing is not currently available for your event date, keep checking back. While we do not have a wait list for styles, it may become available!

  • How do Gift Credits work?

    Gift credits will be credits put on the recipient's account. These credits work the same way as a gift card would, but are loaded directly into the recipient's account (don't worry if they don't have one, we'll help them get set up) for use on any rental online or in store. 

    Are there restrictions?

    Gift credits are not valid on subscription memberships at this time.

  • How much does shipping cost?

    We automatically select the correct shipping option to ensure your items arrive to you by 8pm on your rental delivery date.

    Standard: $9.95
     
    Manhattan Same Day: $9.95

    Non-Manhattan Next Day: $35

    Manhattan Saturday Delivery: $9.95

    Non-Manhattan Saturday Delivery: $35
     


    Want free shipping for the year? Click here for details on how to join PRO, our money-saving program.

  • What are Slate & Willow and Ella Carter?

    These two brands are our private labels. Slate & Willow is a feminine, playful dress and accessory line created by Rent the Runway. Ella Carter is a classic yet modern jewelry line, also created by Rent the Runway. We’ve learned what details customers love, and each season we design new collections featuring popular trends, styles and colors.

    We list a “value” for our private label items. For us, “value” is based on our cost of production of the item, such as design and materials, plus our standard markup. “Value” is not the retail price, and should not be used as a reference price point on similar items for sale. 

     

  • Can I keep or purchase a dress?

    We only offer our dresses and accessories for rent at this time. Stay tuned for emails about our semi-annual clearance sales where you can purchase select designer styles.

View All

Planning Your Rental

  • How do I Register my Prom at RTR?

    We’re so excited you’re interested in renting for prom & partnering with Rent the Runway.

     

    How to Register:

    Register your school’s prom by going to our RTR Prom page. You will need to enter your contact information as well as your school’s name & address, and prom event date.



    What to Expect after you Register:

    You’ll be emailed a personalized promo code for your school. Please share this via your school’s social channels. The code is valid for $25 off any order of $75+ and works for both new and existing customers.

    This unique code will be valid for rentals with a delivery date falling between 4 days prior and 4 days post your prom date.


    More questions? Contact our Customer Experience team

  • What time will my dress arrive?
  • When should I make a reservation for a dress?

    You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We also offer same-day delivery to most of Manhattan and next-day delivery everywhere else in the U.S., as long as you place your order before 3pm EST the day before you’d like your rental to arrive.

    If you live near one of our locations, you can shop same-day availability through the RTR Now section of our site.

  • Can you deliver to a hotel or another address besides my home?

    Sure! If you're shipping to a hotel, please put the hotel name in the company field and the reservation guest in the attention field. Please make sure the hotel concierge is expecting your delivery.

  • Is a signature required for delivery?

    Outside Manhattan: No signature required!

    In Manhattan: Customers are required to sign for deliveries, so address them accordingly. Mailrooms, front desks, and concierges are able to sign on your behalf.

  • Do you ship to P.O. boxes?

    We don’t, please enter a valid residence, company or hotel address for a successful delivery.

Buying From Clearance

  • How does the "clearance" section of the site work?

    This section (which appears on the site twice a year) allows you to purchase select designer styles at up to 75% off the retail price. Prices on items are limited time offers and subject to change. All styles that are for sale are in great condition.

  • How does shipping for the “clearance” styles work?

    Shipping is only $5.95 for standard UPS ground shipping, which can take up to 7 business days to arrive. If you purchase a dress and rent a dress in the same transaction, you may choose to have them both arrive with your rental at no additional fee.

  • Can I return a "clearance" style?

    Items marked for clearance located on www.renttherunway.com/clearance/search are final sale items only and cannot be returned or exchanged for a credit or refund. Items are sold as is, have been lightly worn and may have imperfections.