RTR Basics for Getting Started

  • How does Rent the Runway work?

    There are three ways to rent: Rent for a specific date or subscribe to a membership.

    To rent for a specific date:

    1. Find It: Filter by color, length, trend and more to find the best look. We have thousands of dresses from 250+ designers.

    2. Reserve It: Choose a delivery and return date, and rent for 4 or 8 days. Add a backup size for free and you can also add a different dress for $32.50.

    3. Receive It: The dress will be delivered via UPS or courier service (available for Manhattan addresses below 125th Street) to your home, office or hotel by 10pm on your delivery date.

    4. Return It: Returns are free! Place items in the provided packaging (which includes a pre-paid label). Take the packaging to a UPS drop box or RTR store by 12pm on your rental return date. We’ll handle the dry cleaning.

    To rent through a Membership:

    1. Subscribe to RTR Unlimited: Sign up to get designer dresses, accessories, tops, skirts and more. Get 4 items on rotation and you can exchange at any time.

    2. Subscribe to our RTR Update: Sign up to receive contemporary dresses, accessories, tops, skirts and more. Get 4 items for 28 days that you can style many different ways. We handle the dry cleaning. Cancel anytime.

  • What if I accidentally stain or damage the dress?

    We understand that some wear and tear may be inevitable, and the $5 insurance fee covers minor stains and damage. (Insurance is included for Unlimited members.) However, significant damage and theft aren't covered under the insurance. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.

  • Am I able to return items through my office, hotel, or a UPS Access Point?

    If an item is returned via third party or UPS Access Point, there is a possibility that the items will be delayed shipping back to us which could result in late fees. Because of this, we do not allow items be returned with a 3rd party. Your order must be returned to a UPS store or UPS dropbox directly.

  • Do you ship internationally?

    At this time we only ship orders within the U.S., including Hawaii and Alaska. Orders must also be returned from within the U.S.

  • What are a second style and back-up size?

    When you add two dress styles to your cart for the same rental delivery date, the lower priced style will automatically discount to $32.50. We offer only one free back up size per order, so check out the customer reviews or contact a stylist if you need assistance. 

  • Will the dresses need to be pressed upon arrival?

    We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice.

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Rent the Runway Policy

  • How does the Refer a Friend promo work?

    The referral code can be applied towards any 4- or 8-day rental with a subtotal minimum of $60 and will discount the order by $30. After your order ships, your friend will receive a $30 off promotional code. At this time, the referral code cannot be applied towards Unlimited or Update memberships.

  • What if the dresses I ordered don't fit?

    It can be stressful not knowing if a dress will fit... that's why we created the Love Your Look Promise. Here's how we'll make sure you absolutely love your look (we won't rest until you do!):

    Option 1: We'll help you find another dress

    If you call before by 6pm EST (2pm EST if within NYC), we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

    Option 2: We'll give you a credit​

    We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit. 

    To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.

     

  • Do you have a wait list for dresses?

    If the dress you've been eyeing is not currently available for your event date, keep checking back. While we do not have a wait list for styles, it may become available!

  • How much does shipping cost?

    We automatically select the correct shipping option to ensure your items arrive to you by 10pm on your rental delivery date.

    Standard: $9.95
     
    Manhattan Same Day: $9.95

    Non-Manhattan Next Day: $35

    Manhattan Saturday Delivery: $9.95

    Non-Manhattan Saturday Delivery: $35
     


    Want free shipping for the year? Click here for details on how to join PRO, our money-saving program.

  • What are Slate & Willow and Ella Carter?

    These two brands are our private labels. Slate & Willow is a feminine, playful dress and accessory line created by Rent the Runway. Ella Carter is a classic yet modern jewelry line, also created by Rent the Runway. We’ve learned what details customers love, and each season we design new collections featuring popular trends, styles and colors.

    We list a “value” for our private label items. For us, “value” is based on our cost of production of the item, such as design and materials, plus our standard markup. “Value” is not the retail price, and should not be used as a reference price point on similar items for sale. 

     

  • Can I keep or purchase a dress that I am currently renting?

    We only offer our dresses and accessories for rent at this time. Feel free to visit the Keep It Forever section of our site, which features some of our gently worn items for up to 75% off - here's the link.

    Happy shopping!

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Planning Your Rental

  • What time will my dress arrive?
  • When should I make a reservation for a dress?

    You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We also offer same-day delivery to most of Manhattan and next-day delivery everywhere else in the U.S., as long as you place your order before 3pm EST the day before you’d like your rental to arrive.

    If you live near one of our locations, you can shop same-day availability through the RTR Now section of our site.

  • Can you deliver to a hotel or another address besides my home?

    Sure! If you're shipping to a hotel, please put the hotel name in the company field and the reservation guest in the attention field. Please make sure the hotel concierge is expecting your delivery.

  • Is a signature required for delivery?

    While we do not require a signature for delivery, it is up to the carrier's discretion whether or not they feel the package is safe to leave at an address without someone available to sign for the order.

    If you are not available at your shipping address, your order could be left with a neighbor, doorman, mail room, or front desk. If these options are not available, the carrier may attempt to deliver your order on the next business day. 

  • Do you ship to P.O. boxes?

    We don’t, please enter a valid residence, company or hotel address for a successful delivery.