All returns can be made by mail, no matter how you rent! Just ask a store associate for a UPS label and make your return with our reusable garment bag or box
Visiting a Store
What if I can’t make my return to the store?
What can I do at Rent the Runway stores?
Styling: Book an appointment to receive one-on-one from one of our expert stylists.
Browse the Dream Closet: Walk-in and browse our inventory.
Pick Up, Drop Off & Exchange: Pick up your order on your delivery date or drop it off on your return date. If the dress you ordered online doesn't fit, exchange it at our stores for free.
We can accommodate private events in store. Email firstname.lastname@example.org to get started.
What are the address, hours, and contact info for the stores?
Please click the links below for addresses, contact info and store hours. If you would like speak to a representative via phone about our locations, please contact our customer insights team at 1-800-509-0842.
Which forms of payment do you accept at RTR stores?
We accept all major credit cards, but unfortunately we can’t accept cash.
Can your stores accommodate private events?
Yes. To learn more about our private event packages, email the location where you'd like to have the event.
Do you carry the same styles in-store as online?
Our locations carry a rotating selection of inventory from the site. We carry sizes 0-22, as well as accessories to complete your look.
What services are offered at our stores?
Stylists Book an appointment to discover new designers and dress silhouettes.
Pick Up & Drop Off Pick up your order on your delivery date or drop it off on your return date.
Exchange Your Dress If the dress you ordered online doesn't fit, exchange it at our stores for free.