We do our best to ensure your dresses arrive wrinkle-free. Each dress is steamed and pressed before being sealed in plastic and placed in a garment bag. If you receive a dress with slight creases, please try steaming the garment on low heat or contact a stylist for advice.
Have An Issue With My Order
Will the dresses need to be pressed upon arrival?
What if the dresses I ordered don't fit?
If this happens, we can help. Choose one of the following options:
Option 1: We'll help you find another dress
If you call before by 6pm EST (2pm EST if within NYC), we can overnight you another dress in time for your event. Email us and we'll ship you an available style for $12.95. Or if you live near one of our stores, you can swap your original dress for another style, no appointment necessary. If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.
Option 2: We'll give you a credit
We’re happy to give you a Rent the Runway credit (less the cost of shipping, accessories and saleable items) if none of the dresses in your order fit.
To receive a credit, go to the “Orders” section of your Rent the Runway account and fill out our Return for Fit Request form. Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits do not expire, but we do not issue partial credits or credits for accessories or intimates.
What's included in the price adjustment I see when changing my order?
Price adjustments reflect any items that you may added or removed and/or any changes in tax, shipping, and insurance charges. If an adjustment to your order results in a negative balance, you'll be refunded the amount specified.
Any adjustments made up to 30 days before your rental start date will result in a refund in the form of your original payment.
Any adjustments made fewer than 30 days before your rental start date will result in a credit to your Rent the Runway account.
If I return my dress because it doesn't fit, can I still wear the accessories?
Absolutely! Since we don’t issue merchandise credits or refunds for our accessories, you can certainly wear them and return them with your unworn dresses on your rental end date. Be sure to fill out the Return for Fit Request Form located in the “Orders” section of your RTR account within 24 hours to be eligible for a credit for your unworn dress(es).
My order hasn't arrived yet. When can I expect to receive my rental?
Deliveries are made between 8am and 10pm during weekdays and Saturdays. We provide tracking information so you can see when your package is out for delivery.