Deliveries are made between 8am and 10pm during weekdays and Saturdays. We provide tracking information so you can see when your package is out for delivery.
Planning Your Rental
What time will my dress arrive?
When should I make a reservation for a dress?
You can book a reservation up to 4 months in advance, and schedule your order to arrive 1-2 days before your event. We also offer same-day delivery to most of Manhattan and next-day delivery everywhere else in the U.S., as long as you place your order before 3pm EST the day before you’d like your rental to arrive.
If you live near one of our locations, you can shop same-day availability through the RTR Now section of our site.
Can you deliver to a hotel or another address besides my home?
Sure! If you're shipping to a hotel, please put the hotel name in the company field and the reservation guest in the attention field. Please make sure the hotel concierge is expecting your delivery.
Is a signature required for delivery?
While we do not require a signature for delivery, it is up to the carrier's discretion whether or not they feel the package is safe to leave at an address without someone available to sign for the order.
If you are not available at your shipping address, your order could be left with a neighbor, doorman, mail room, or front desk. If these options are not available, the carrier may attempt to deliver your order on the next business day.
Do you ship to P.O. boxes?
We don’t, please enter a valid residence, company or hotel address for a successful delivery.